Refund Policy
Trove Cards & Collectibles Return and Refund Policy
Last Updated: 12/27/2024
Thank you for choosing Trove Cards & Collectibles! We are committed to delivering top-quality Pokémon cards and collectibles to our valued customers. Your satisfaction is our priority, and we aim to make your shopping experience seamless. Please review our Return and Refund Policy below.
1. Returns
We accept returns on eligible items within 7 days from the date of delivery. To qualify for a return:
- The item must remain in its original, unopened packaging and in the same condition as received.
- The item must be unused, with no signs of wear, damage, or alteration.
- You must provide the original receipt or proof of purchase.
2. Refunds
Once your returned item is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that it may take additional time for the refund to reflect on your bank or credit card statement.
3. Non-Returnable Items
Certain items are not eligible for returns, including:
- Opened or damaged booster packs, booster boxes, or other sealed products.
- Items that have been customized, altered, or personalized.
- Products not in their original packaging or condition.
4. Exchanges
If you receive an item that is defective or damaged, please contact us immediately via our Contact Us page with a description of the issue and a photo if possible. We will gladly arrange an exchange for the same item or provide a suitable replacement.
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., you received the wrong item). In such cases, we will provide a prepaid shipping label for the return.
6. Order Cancellations
To cancel an order, please contact us within 24 hours of placing your order. Once your order has been shipped, cancellations will no longer be possible.
7. Contact Us
Have questions or need assistance with a return? Visit our Contact Us page, and we will be happy to help!
8. Policy Updates
Trove Cards & Collectibles reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be posted on our website, so please review this policy periodically.
By shopping with Trove Cards & Collectibles, you agree to abide by the terms and conditions outlined in this policy.
Thank you for trusting Trove Cards & Collectibles for your Pokémon card and collectible needs!